Company Information
Legal and trading details for useevape.com, including the operator, contact points and the disclosures required in the markets we serve. This page serves as the legal notice for the website and as the statutory seller disclosure for Japanese customers (Act on Specified Commercial Transactions).
Operator
| Company | CYBERGEN TECH LIMITED |
| Registered address | Room A516, 5/F, Yee Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR, China |
| Legal form | Private company limited by shares |
| Trading name | UseeVape |
| Website | useevape.com |
Contact
| Customer service, wholesale, privacy and legal | [email protected] |
| Service hours | Monday–Friday, 09:00–18:00 (HKT / GMT+8) |
| Postal address | Room A516, 5/F, Yee Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR, China |
We do not operate a walk-in store. Please do not send returns without a return authorisation from [email protected]. VAT and import duty treatment for your order is explained in the Shipping Policy.
Japan: statutory disclosure
Disclosure under the Act on Specified Commercial Transactions (特定商取引法):
| Seller | CYBERGEN TECH LIMITED |
| Address | Room A516, 5/F, Yee Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR, China |
| Contact | [email protected] |
| Selling price | As displayed on each product page, in EUR |
| Additional costs | Shipping as shown at checkout; customs duty and import consumption tax may apply |
| Payment methods | Card, PayPal, Apple Pay, Google Pay, bank transfer, Klarna (selected markets) |
| Payment timing | At order, or on invoice for approved accounts |
| Delivery time | As stated in the Shipping Policy |
| Returns | As stated in the Returns & Refunds policy |
| Cancellation | Before dispatch, by contacting [email protected] |
Australia
Australian customers should direct enquiries to [email protected]. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law; see Returns & Refunds. Regulations on the supply of vaping products in Australia change frequently — orders that cannot lawfully be supplied to an Australian address will be cancelled and refunded in full.
Intellectual property notice
All trademarks, brand names and product names shown on this site belong to their respective owners. UseeVape is an independent retailer. Unless expressly stated, we are not an authorised distributor, agent or licensee of the brands we sell. If you believe content on this site infringes your rights, contact [email protected] with the URL and the basis of your claim.
Dispute resolution
We are not obliged and not willing to participate in alternative dispute resolution proceedings before a consumer arbitration body. Consumers in the EU may use the consumer redress information published by the European Commission; consumers in Australia may contact the OAIC for privacy matters, or their state consumer affairs body for fair-trading matters.
Related: Contact · Privacy Policy · Terms of Service
Effective date: 2 November 2026