Contact
Questions about an order, a wholesale quotation or a product? Email us — we answer within 24 hours on business days (Monday–Friday, 09:00–18:00 HKT). Messages sent at the weekend are handled on the next business day.
| Enquiry | Address | Subject line |
|---|---|---|
| Order status, delivery, tracking | [email protected] | Order #12345 – delivery |
| Returns and refunds | [email protected] | Return #12345 – reason |
| Wholesale and bulk pricing | [email protected] | Wholesale: brand / model / quantity |
| Product and stock questions | [email protected] | Product question – model |
| Privacy and data requests | [email protected] | Data request – type |
| Legal and compliance | [email protected] | Compliance – subject |
What to include
For order questions, your order number and the email address used at checkout let us find the order immediately. For product questions, tell us the model, the option you want and your destination country — stock and shipping options differ by destination. For wholesale, use the checklist on the Wholesale & FAQ page.
Response times
- Order, delivery and general questions: within 24 hours
- Returns: within 1 business day
- Wholesale quotations: within 1 business day
- Privacy requests: within 30 days, as required by law
Complex cases, such as carrier investigations or customs holds, can take longer. We will tell you what we are waiting for and when to expect an update.
Business hours
Monday–Friday, 09:00–18:00 (HKT / GMT+8), excluding public holidays in Hong Kong SAR. We are an online business and do not operate a walk-in counter. Please do not send returns to the address below without a return authorisation.
Company details
CYBERGEN TECH LIMITED
Room A516, 5/F, Yee Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR, China
Registration and tax details are listed on the Company Information page.
Report a problem with a product
If a device overheats, leaks, or behaves unexpectedly, stop using it and contact us before returning anything. Include photos and the batch code from the packaging.
Related: Shipping Policy · Returns & Refunds · Company Information
Effective date: 2 November 2026