Payment Policy
How you can pay, when your payment is captured, how orders are screened, and what payment terms apply to wholesale accounts.
Prices are shown in EUR. The amount charged is the total shown at checkout, including any tax applied to your destination.
1. Accepted payment methods
- Visa and Mastercard
- PayPal
- Apple Pay and Google Pay
- Bank transfer (SEPA / SWIFT)
- Klarna (selected EU markets)
Available methods are shown at checkout and can differ by destination, order value and customer type.
2. When you are charged
- Card and wallet payments: authorised at checkout and captured when the order is dispatched.
- Bank transfer: the order is reserved for 3 business days and released after payment clears.
- Wholesale accounts: invoiced according to the terms in your quotation.
We never store full card numbers on our servers; card data is handled by the payment provider.
3. Currencies
Prices are charged in EUR. If your card is issued in another currency, your bank applies its own conversion rate and may add a foreign-transaction fee. Those charges are set by your bank, not by us.
4. Order screening and declined payments
Orders can be held for manual review when the billing and delivery addresses differ, when the order value is unusually high, or when the payment provider flags a risk indicator. We may ask for a document confirming your name or address; we release the order as soon as the check is complete, usually within 1 business day. We reserve the right to cancel and refund an order we cannot verify.
A declined payment does not create an order. If money appears to have left your account but no order was created, the amount is normally an authorisation hold that your bank releases automatically — contact us with the date, amount and last four digits and we will help trace it.
5. Invoices
An invoice is issued for every order and is available in your account and by email. Business customers who need the invoice to show a company name and tax number must enter those details at checkout or send them before dispatch.
6. Wholesale payment terms
| Stage | Terms |
|---|---|
| First order | Bank transfer or card |
| Repeat orders | 30-day invoice terms after account review |
| Large or custom orders | 30% deposit, balance before dispatch |
Late payment may pause new shipments until the account is settled. We confirm all terms in writing before you pay.
7. Security
Checkout runs over an encrypted connection and we apply 3-D Secure where the issuer supports it. We never ask for card details by email or chat. If you receive a message asking you to pay outside the checkout, treat it as fraudulent and forward it to [email protected].
8. Contact
Billing questions: [email protected]
CYBERGEN TECH LIMITED
Room A516, 5/F, Yee Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong SAR, China
Effective date: 2 November 2026